Terms of Service

Last Updated: November 3, 2026

Welcome to Checkered Charm! By accessing our website, www.checkeredcharm.com, or purchasing from our store, you agree to the following Terms of Service.

Please read these terms carefully before placing an order.

1. General Information

Checkered Charm is a small business specializing in made-to-order graphic T-shirts, hoodies, sweatshirts, custom apparel, and handmade accessories.

We reserve the right to update our products, pricing, policies, and website content at any time without prior notice, subject to applicable law.

By using our website, you agree to provide accurate and complete information when placing an order.

2. Products & Availability

All products are subject to availability.

Many of our products are handmade or made to order. Slight variations in colors, design placement, and finished appearance may occur.

We make every effort to display product images, descriptions, colors, and pricing accurately. However, actual colors may vary slightly depending on screen settings, lighting, and materials.

We reserve the right to discontinue products, limit quantities, or decline orders when reasonably necessary.

3. Pricing & Payments

All prices are listed in U.S. dollars (USD).

Payment is required at checkout before an order can be processed, unless otherwise agreed upon.

Applicable taxes and shipping charges will be calculated and displayed during checkout.

We reserve the right to correct pricing errors. If an error affects an order already placed, we will contact you before proceeding with the affected order.

4. Made-to-Order Products

Most Checkered Charm apparel is made specifically for each customer after an order is placed.

Our standard processing time is 7–14 business days, excluding weekends and holidays.

Processing times may vary during holidays, busy seasons, or periods of high order volume.

Processing time does not include shipping transit time.

While we strive to complete orders as quickly as possible, completion and delivery dates are estimates and are not guaranteed.

5. Custom Orders

We welcome custom design requests!

All custom orders must have their design details, sizes, colors, and other specifications confirmed before production begins.

Customers are responsible for reviewing and approving all custom order details, including spelling, names, dates, and sizing.

Once production has started, changes or cancellations may not be possible.

Customers submitting artwork or design requests confirm that they have the necessary rights or permissions for the requested use.

Checkered Charm reserves the right to decline custom requests that cannot reasonably be fulfilled or that may infringe upon another party's intellectual property rights.

6. Returns, Refunds & Exchanges

Because most of our apparel is made to order, all sales are generally final.

We do not accept returns or exchanges due to incorrect sizing selected by the customer, changes of mind, or personal preferences.

If an item arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery at checkeredcharm25@gmail.com with your order number and clear photographs of the issue.

We will review the situation and determine an appropriate resolution, which may include a replacement or refund.

For additional details, please review our Return & Refund Policy.

Nothing in these terms limits any rights or remedies that cannot legally be excluded.

7. Shipping & Delivery

Customers are responsible for providing accurate shipping information at checkout.

Checkered Charm is not responsible for delays caused by shipping carriers, severe weather, or circumstances outside our reasonable control.

If a package is lost, delayed, or damaged during shipping, please contact us so we can assist in reviewing the situation.

For additional information, please review our Shipping Policy.

8. Order Cancellations

Cancellation requests must be submitted as soon as possible after an order is placed.

Orders may be canceled if production has not yet begun.

Once production has started, cancellation requests may be declined due to the custom or made-to-order nature of our products, subject to applicable law.

9. Product Care

Customers are responsible for following any care instructions provided with their purchases.

Improper washing, drying, storage, or handling may result in damage or reduced product lifespan.

Checkered Charm is not responsible for damage caused by misuse or failure to follow product care instructions.

10. Intellectual Property

Unless otherwise stated, original Checkered Charm branding, photographs, website content, and original designs are owned by Checkered Charm or used with appropriate permission.

You may not reproduce, distribute, sell, or commercially use our original content without permission.

Third-party trademarks and designs remain the property of their respective owners.

11. Website Use

You agree not to use our website for fraudulent, unlawful, or unauthorized activities.

You may not attempt to interfere with the security, functionality, or operation of our website.

We reserve the right to restrict access or cancel orders associated with fraudulent or abusive activity, where permitted by law.

12. Third-Party Services

Our online store operates using Shopify and may include third-party payment processors, shipping providers, and other services.

These third parties may have their own terms, conditions, and privacy policies.

Checkered Charm is not responsible for third-party services beyond our control, except where responsibility is required by law.

13. Limitation of Liability

To the extent permitted by applicable law, Checkered Charm is not responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.

14. Privacy

We value your privacy and take the protection of customer information seriously.

Information collected through our website is handled according to our Privacy Policy.

Please review our Privacy Policy for additional information about how customer information is collected, used, and protected.

15. Changes to Terms

Checkered Charm reserves the right to update these Terms of Service as needed.

Changes will be posted on this page with an updated revision date.

Continued use of our website after changes take effect constitutes acceptance of the updated terms, where permitted by law.

16. Governing Law

These Terms of Service are governed by applicable laws of the State of Illinois and the United States, without limiting any mandatory consumer protections that may apply.

17. Contact Information

If you have questions about these Terms of Service, your order, or our products, please contact us.

Business Name: Checkered Charm

Website: www.checkeredcharm.com

Email: checkeredcharm25@gmail.com

Thank you for supporting Checkered Charm!

Made with love. Worn with charm.