Refund policy
Return & Refund Policy
Thank you for shopping with Checkered Charm! We take pride in creating quality, made-to-order apparel and handmade products. Your satisfaction is important to us, and we want you to love every purchase!
All Sales Are Final
Because our T-shirts, hoodies, sweatshirts, and custom apparel are made to order, all sales are final.
We do not accept returns, refunds, or exchanges for:
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Incorrect sizes ordered by the customer
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Changes of mind after placing an order
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Color or design preferences
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Personalized or custom-made items
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Normal wear and tear
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Items that have been worn, washed, or altered
Please carefully review your order, including sizes, colors, and designs, before completing your purchase.
Damaged, Defective, or Incorrect Items
We understand that mistakes can happen, and we want to make things right!
If your order arrives damaged, defective, or incorrect due to an error on our part, please contact us within 24 hours of delivery.
Email checkeredcharm25@gmail.com with:
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Your order number
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A description of the issue
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Clear photos showing the problem
We will review your request and work with you to determine an appropriate resolution, which may include a replacement or refund.
Custom Orders
All custom designs must be approved before production begins.
Once a custom design, size, and color have been confirmed and production has started, changes and cancellations may not be possible.
Please double-check all spelling, names, dates, sizes, and design details before giving final approval.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Cancellations may be accepted if production has not yet started. Once an order has entered production, cancellations are not guaranteed.
Refund Processing
If a refund is approved, it will be issued to your original payment method.
Please allow time for your bank or payment provider to process and post the refund.
Color & Design Disclaimer
We do our best to accurately display product colors and designs on our website.
However, colors may vary slightly due to screen settings, lighting, and differences in materials.
Minor variations in color or placement are not considered defects.
Contact Us
If you have questions or concerns regarding your order, please contact us at:
We appreciate your understanding and support of our handmade, made-to-order small business.
Thank you for choosing Checkered Charm!
Made with love. Worn with charm.